Refund Policy

Last updated: May 3, 2026

Our Commitment

At Marketine Lab, we strive to provide the highest quality AI sales assistant tools. We understand that sometimes our service might not perfectly match your workflow, and we want to ensure a fair and transparent process for handling refund requests.

3-Day Money Back Guarantee

We offer a 3-day full refund guarantee for all new subscriptions. If you are not satisfied with our service within the first 3 days of your initial purchase, you can request a full refund, provided you have not yet used any Premium or Enterprise features.

Note: This guarantee applies only to the first payment of a new subscription. Renewal payments are not subject to the 3-day guarantee. Refunds take approximately 7 working days to process.

Eligibility for Refund

Refund request must be made within 3 days of the transaction.
You must not have used any Premium or Enterprise service features (0 requests used since upgrade).
Process will take 7 working days to complete.
Your account will be downgraded to the Free plan immediately upon refund request.
Enterprise plans with custom-negotiated contracts follow the specific refund terms outlined in those contracts.

How to Request a Refund

To initiate a refund, please send an email to our support team. Include your account email and the transaction ID from your receipt.

support@marketine.ai